Problems with the ice maker in the Samsung refrigerator: reasons and solutions (2023)

Due to the aesthetic design and the latest technology, Samsung is a leader in the refrigerator market. Most of their models have all the features you can dream of.

However, some people have some common problems with the ice makers in Samsung refrigerators. The ice maker may not work for various reasons and you should be aware of these issues.

In this article, I will explain all these refrigerator problems and give some tips to fix them.

Various Samsung Fridge Ice Maker Problems

Problems with the ice maker in the Samsung refrigerator: reasons and solutions (1)

Let's first review these issues:

  • Don't make ice cream.
  • Not making enough ice cream.
  • Make dirty ice cream.
  • The ice machine freezes
  • and some other problems.

As you can see, the ice maker may not be working properly, and these problems can show up in many ways. Keep in mind, however, that these ice maker problems are not brand-specific problems.

There are someto avoid the worst brands of refrigeratorsbut Samsung is not one of them. And ice maker problems are common across all brands.

We will explain these problems with relevant reasons and solutions.

ice maker not working

If the ice maker in your Samsung refrigerator is not producing ice, the first thing to do is check the temperature set in your freezer. It is more likely to exceed 10 ℉.

In order for any ice machine to make ice for you, the freezing temperature must be between -18℃ and -15℃. Also, clean debris from the condenser coils and make sure the condenser fan is working properly.

The ice maker may not work properly due to a faulty water inlet valve. Opens to supply water to the ice maker and dispenser when operating properly.

If the water inlet valve is defective or has insufficient pressure, the ice maker cannot receive water. As a result, the ice maker cannot make ice.

(Video) Ice Maker Not Working on Samsung Refrigerator - Check these 8 Things to Get it Working Again

You can use a multimeter to make sure the intake valve is getting enough power. Also check if the valve pressure is also optimal. The pressure must be at least 20 PSI.

If the water pressure is high and the inlet valve is energized, but the ice machine is not producing ice, the inlet valve needs to be replaced.

Ice may not be made if your home's water supply has low pressure. Your home water pressure must be at least 20 PSI for the water inlet valve to work properly.

Therefore, it is good to check the water flow before deciding to replace a component.

The ice maker is NOT making enough ice

Problems with the ice maker in the Samsung refrigerator: reasons and solutions (2)

this is anotherproblem with samsung fridgewhere the ice machine is operating at limited capacity.

The ice maker can make about 10 pounds of ice, but the ice bucket can only hold 2 pounds. Once the 2 pound limit is reached, the ice maker will stop making ice.

Another reason for not making enough ice is if you don't dispense ice regularly, ice builds up under the icemaker. This also prevents the formation of ice.

To solve this problem you need to move the ice cream forward. And whenever you need extra ice, empty it into a plastic bag and store it in the freezer.

Your bucket is now ready to load another batch of ice! Here are more things you need to do to get enough ice cream:

  • Make sure the refrigerator is positioned correctly

Other than making ice, your refrigerator cannot perform many other functions properly if it is not level.

You will continue to notice other problems unless the refrigerator is level. So take a second look at this.

(Video) Samsung refrigerator ice maker freezing up issue finally FIXED!!!

  • Keep the door closed

The ice maker stops working while the door is open. It will take a while for ice production to resume when you close the door due to the warm air entering the refrigerator.

In short, the ice maker works best when the door is closed. So if you need more ice, you should improve the cooling performance of the fridge by keeping it closed longer.

The ice maker is making dirty ice.

Under normal circumstances and if your refrigerator is working properly, the shape of the ice should be like an orange slice and the color of the ice should be cloudy white.

But if you notice that the ice is whitish and whitish, they are not dirty.

This color is normal as some Samsung refrigerators use rapid cooling technology and trap oxygen, nitrogen and a small amount of minerals in the ice cube.

Even if this is not the case, if you live in an area with a hard water supply, you will see this cloudy ice. However, remember that this is normal and not harmful.

Stuck ice bucket problem

So, a clogged ice pack or ice tray is another problem that some people have faced and you may also be facing the same. So it's good to know how to solve the problem.

First, you can simply pull the bucket out to remove it, unless you have a specific model of Samsung refrigerator where you may need to lift the bucket up a bit before removing it.

But when the ice cube freezes, you can't just remove it. In this case, please use the hair dryer to defrost first. Do not use force to remove the hub!

If a block of ice forms on the ice cube, this indicates something serious. Clean the ice and look for a white rope hanging from the ice maker.

If you don't see the white thread, you can continue to use the ice bucket. You need to call the Samsung service center if this block of ice appears again. Also call them when you see the white wire.

If you find it difficult to remove the cuvette, please refer to the manual. Please refer to the manual for detailed instructions on how to do this.

(Video) Samsung Ice Maker Not Working - How to Repair & Replace EVERYTHING

Now I want you to watch this troubleshooting video. You will surely find the solution you are looking for.

Frequently Asked Questions (FAQs)

Are there any recalls on Samsung refrigerator ice makers?

No, there is no such withdrawal now. However, some forums and Facebook groups request it.

Why isn't my ice maker working on my Samsung refrigerator?

Several factors can contribute to this situation, such as: B. Low water pressure and a faulty water filter, which can cause the icemaker to not produce ice.

How do I reset the ice maker for Samsung refrigerators?

You should find the reset button on the front of the ice maker. Press and hold the reset button until you hear the torque sound of the ice bin motor. When you hear the tone, release the button.

How do I force defrost my Samsung refrigerator?

(Video) Samsung Fridge Ice Maker Issues and Repair Solution

You must press the Fridge and Power Freeze buttons simultaneously for 8 minutes until the screen goes blank. Then press any key until “Fd” appears.

How do you fix an ice maker that keeps freezing?

Start by unplugging the refrigerator and removing the ice maker. Check the hose and remove it. Now thaw the tube in the sink!

final thoughts

I have tried to cover all Samsung refrigerator ice maker problems in this article. I think so. But you may encounter another type of problem that is not mentioned here.

Please let me know your specific problem in the comment box.

Guarida Hicks

Traveler, foodie, interior designer and blogger. I love gardening so much! I designed my house myself with the help of my loving wife. You are welcome!

View author posts

(Video) Understanding ice clumps and other Samsung refrigerator ice maker issues | Samsung US


What is the problem with Samsung ice makers? ›

They claim the ice makers on Samsung refrigerators with French door dispensers have ice crystals at the bottom, slushy ice, water under the crispers or running down the wall, and a noisy fan.

Did Samsung ever fix their ice maker problem? › and other sources say Samsung has done nothing to help owners with their ice maker problems, including failure to issue a recall or to repair ore replace the refrigerators.

Is there a recall on Samsung refrigerator ice makers? ›

Samsung and the Consumer Product Safety Commission haven't issued a recall on the refrigerators. A spokesperson for the commission said in an email, "We cannot discuss if we plan to recall a product or not." Samsung also faces a class action lawsuit alleging the ice makers are defective.

How do I reset my Samsung ice maker? ›

Resetting your ice maker isn't something you'll typically need to do very often.
To reset your ice maker:
  1. Remove your ice bucket so you can get to your ice maker.
  2. Locate the test button. ...
  3. Press and hold the button until you hear a chime indicating that the test is starting.

What is the most common problem with Samsung refrigerators? ›

Since we first published these findings in April 2022, consumers have continued to post complaints about these refrigerators. Issues raised in the complaints include problems maintaining appropriate temperatures, icemakers malfunctioning, and incidents of food poisoning due to food spoilage from unsafe temperatures.

Which Samsung refrigerators are in the lawsuit? ›

According to the complaint, the Samsung fridges at issue all feature a twin-door (or “French door”) design at the top with a freezer drawer on the bottom. Affected model numbers include, but are not limited to, RF28HMEDBSR/AA, RFG298HDRS/XAA, RF28HDEDBSR/AA, RF26HFENDSR, RF26J7500SR, and RF27T5201SG.

Is there a lawsuit against Samsung ice makers? ›

Consumers filed a class action lawsuit in 2017. Many have been asking Action 9 for updates hoping they will get some money back in the case. In October, lawyers in the case sent the judge a letter saying they were close to a settlement. They were supposed to report back to the court this week, and they did.

Is there a class action lawsuit against Samsung ice makers? ›

A class action lawsuit has been filed alleging that the built-in-door ice makers on these fridges are defective and can cause a number of problems, including water leaks, parts "freezing up" and loud fan noises that consumers have described as "growling" or "jamming." How Can a Class Action Help?

What stops an ice maker from working? ›

What causes an ice maker to stop working? There are several reasons you may find your ice maker not working all of a sudden, including a blocked water dispenser, issues with your water supply line, or a clogged water filter.

How long is Samsung ice maker warranty? ›

Samsung offers a Limited Warranty (typically 12 months of coverage) to the original purchaser of this Samsung Home Appliance Product purchased through a Lowe's store or

Do all French door refrigerators have ice maker problems? ›

Many French-door refrigerators come with a through-the-door ice and water dispenser. But icemakers are a common failure point on refrigerators, so models with an ice dispenser tend to be more repair-prone than those without it.

How do you fix a frozen ice maker on a Samsung refrigerator? ›

Here's how to do a forced defrost of your ice maker:
  1. Find and press the “power freeze” and “lighting” buttons. ...
  2. Hold both buttons down for five seconds.
  3. Next, press the “lighting” button until it brings up “fd.” Your appliance will then go into forced defrost mode.
  4. Wait approximately 30 minutes for the cycle to end.
Dec 5, 2022

How do you reset the icemaker on a Samsung double door refrigerator? ›

The reset button is located on the front of the ice maker, underneath the motor housing, past the front cover. Press and hold the reset button (you'll need to apply some pressure here) until you hear the ice tray motor begin to torque, then release.

How do I manually reset my ice maker? ›

Unplug the machine and wait 10 seconds. Plug the machine back in and press the ON button. You should see a blue light appear, letting you know that the machine has been reset.

How long does it take for the ice maker to reset? ›

Leave the refrigerator unplugged for 5 minutes. This will allow the ice system to reset. After 5 minutes, replug the refrigerator and turn the switch back on. This should cause the ice maker to start working again.

What is the average life of a Samsung refrigerator? ›

Samsung refrigerators can have a lifespan of up to 15 years. Q: Is Samsung a good brand for refrigerators? Samsung is consistently ranked one of the most reliable refrigerator brands by appliance industry experts.

Is there a class action lawsuit on Samsung refrigerators? ›

Samsung customers have filed a new class action lawsuit alleging the company's refrigerators don't keep food cold enough. INDIANAPOLIS — Samsung customers have filed a new class-action lawsuit alleging the company's refrigerators don't keep food cold enough.

Which refrigerator has the most complaints? ›

Samsung refrigerators have been cited in hundreds of complaints to the Consumer Product Safety Commission because of unsafe temperatures and malfunctioning ice makers.

Why are there so many problems with Samsung refrigerators? ›

Samsung buyers cited malfunctioning ice makers, overfreezing in the ice compartment, water leakages, fire hazards, food spoilage, and multiple stomach-related ailments they blamed on refrigerators running above the temperature at which products can be safely stored.

Is there a recall on Samsung French door refrigerators? ›

Samsung and the U.S. Consumer Product Safety Commission have not yet issued a recall for the refrigerators.

How do I join Samsung ice maker class action lawsuit? ›

Document the problem(s) and take photos. Contact the store where you purchased the refrigerator. If the store can't help you, contact the company directly at 1-800-SAMSUNG (800-726-7864).

Why did my Samsung French door ice maker stop making ice? ›

If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water.

What causes ice makers to fail? ›

Water pressure that is too low and does not activate the valve properly. Mineral build up in the valve or hose that restricts proper water flow. Mechanical failure of the valve.

What is the lawsuit about Samsung refrigerator problems? ›

The lawsuit accuses Samsung of unjust enrichment, false advertising and consumer fraud. At issue is a line of refrigerators Samsung sells to American customers, which have double French doors and a bottom freezer, range from $1,000 to $3,000 each and come with a one-year warranty, attorneys said in court documents.

Is there a class action lawsuit against Samsung? ›

The Samsung storage class action lawsuit is McDougall, et al. v. Samsung Electronics America Inc., Case No. 1:23-cv-00168, in the U.S. District Court for the Southern District of New York.


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