Samsung Fridge Ice Maker Troubleshooting Guide (2023)

This article is a troubleshooting guide for Samsung refrigerator ice makers. So if you are having problems with your Samsung fridge then this is for you.

Samsung Fridge Ice Maker Troubleshooting Guide (1)

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Troubleshooting a Samsung Ice Maker

In this Samsung ice maker troubleshooting guide, select what your Samsung ice maker is doing below and see how to troubleshoot and troubleshoot:

Samsung Ice Maker Is Frozen: How to Fix It

Place a flashlight under the icemaker compartment or under the icemaker and see if the light reflects inside. If this happens, it means the ice maker is broken or the tray is broken.

Close the compartment with silicone. Prevents air from entering the compartment and freezing the ice maker.

Replace the entire icemaker assembly if cracked.

If your Samsung icemaker has froze, there may be a leak in the compartment or the icemaker itself. Warm air enters through the cracks and moisture from the air condenses and freezes around the ice machine.

(Video) Ice Maker Not Working on Samsung Refrigerator - Check these 8 Things to Get it Working Again

Over time, the ice machine freezes, making it difficult to operate.

If the ice machine continues to freeze after these steps, contact Samsung to report the problem and request service.

to use: The ice maker on a Family Hub refrigerator is having trouble freezing. This is due to the firmware update preventing and fixing the issue. However, when the ice maker freezes, there is a serious problem. Report the issue to Samsung immediately.

Samsung Ice Maker Doesn't Make Ice Cream: How to Fix It

If the ice machine does not produce ice, do the following:

1. Make sure the ice maker is turned on.

Check the icon labeled Ice Off if your Samsung refrigerator model has it. When the icon is lit, it means the ice maker is off. To change the state to off, follow the instructions in the user manual.

And if your Samsung refrigerator model has an icon that says Ice On, make sure it's on so the ice maker can make ice.

2. Adjust the water pressure

Check the water pressure going to the ice machine. If it is less than 20 psi, have a plumber adjust it to the correct pressure.

The water inlet valve will not open to allow water to flow into the ice machine when water pressure is low. And if there is no water in the ice machine, it cannot make ice.

3. Restart or test ice machine

Test the ice maker by pressing the test button for about 10 seconds. A beep should sound indicating the ice machine has entered test mode.

(Video) How to Test and Reset the Ice Maker on a Samsung Fridge Freezer

After approximately 6 minutes, a second beep should sound to indicate the end of the test and to indicate that the ice machine is in good working order.

A reset usually fixes minor glitches and errors on an ice machine. So, if the ice maker is not producing ice due to a minor error, a reset should resolve the issue.

However, let the icemaker cool enough for about 24 hours after the test to make ice. You can then see if it's back in the correct order.

To use:Turn off the refrigerator and wait for about 2 minutes if the second tone does not sound after the test. After that, connect the device again and wait to see if an error code appears on the screen. If nothing appears, run the test again to see if there is any difference. If there is still no sound, report the issue to Samsung.

Samsung Fridge Ice Maker Troubleshooting Guide (2)

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Samsung Ice Maker Makes Irregular, Small, Dirty or Cloudy Ice - Quick Fix

1. Klumpiges Eis

If a Samsung ice maker produces chunky ice, it means ice is not being dispensed regularly. Therefore, dispense ice regularly if the ice maker is always on. And if you don't need ice regularly, turn off the ice maker.

2. Small ice cream

So small ice is caused by insufficient water pressure when the ice machine does not receive enough water before entering the ice making cycle.

Replace the water filter, as an incorrect or clogged filter can result in insufficient pressure. Check the water line at the back of the refrigerator to make sure it is not kinked. Then adjust the water pressure so that it is at least 20 psi.

(Video) How to replace Samsung Icemaker part # DA97-15217D

3. Dirty Ice

If the ice is dirty, replace the water filter. If the ice in the ice maker is dirty, it means that the water supply is dirty. It also means that the water filter is no longer filtering water due to damage or age.

There is also the possibility that the water supply is contaminated, especially if there is construction going on in the area.

If that's the case, throw a few gallons of water down the system to clean it out. But if the dirt persists, ask a plumber to fix it.

Also check the ice bucket for damage. If it is damaged, replace it as soon as possible, as dirt can easily accumulate in ice.

4. Cloudy ice

Cloudy ice is normal as long as it is clear and not discolored. The cloudy appearance is due to nitrogen, minerals and oxygen trapped in the water during the rapid ice making process. These elements are not harmful to health.

It is important to add here that freezing in the ice bucket can cause the ice to become icy or muddy. Remove the ice from the bucket and the ice will return to its normal shape.

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Samsung Ice Maker Not Making Enough Ice - Quick Fix

Empty the ice bucket when it's full, dispensing ice frequently or moving ice to the front to make room for more ice. When the ice maker detects that the bucket is full, it stops making ice. And this, even if the bucket is not full.

Make sure there is enough water pressure to open the water inlet valve and allow water to flow into the ice machine. If there is not enough water in the machine, it will not make enough ice. And those who do will look small.

You can also change the water filter if you suspect this is part of the problem. This is especially necessary if the filter is old or has never been changed. Examine it to see if it has any damage or is the correct type for a Samsung refrigerator.

In addition, regularly check that the refrigerator doors are securely closed. Opening the door frequently reduces the cooling capacity of the unit and therefore the ice making capacity of the ice machine.

Finally, check that the fridge feet are level. Badly done leveling can cause many problems in the refrigerator. If you're not sure how to do this, consult your user manual.

(Video) How to Fix Samsung Ice Maker with Ice build up Issue.


This Samsung Ice Maker Troubleshooting Guide will help you fix most issues a Samsung Ice Maker can develop. However, the ice maker could be faulty and replacement is the only remedy.

If all of the above steps fail to resolve the ice maker issue, contact Samsung for assistance or call a certified technician to investigate and resolve the issue or replace if necessary.


Why is my Samsung ice maker not making enough ice? ›

If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water.

How do I reset my Samsung refrigerator ice maker? ›

Resetting your ice maker isn't something you'll typically need to do very often.
To reset your ice maker:
  1. Remove your ice bucket so you can get to your ice maker.
  2. Locate the test button. ...
  3. Press and hold the button until you hear a chime indicating that the test is starting.

Why doesn't my ice maker make enough ice? ›

If your refrigerator is not properly making ice, the freezer temperature could be set too warm. Set the freezer control to a colder setting to improve ice production. Allow 24 hours for the temperature to stabilize.

Did Samsung ever fix their ice maker problem? › and other sources say Samsung has done nothing to help owners with their ice maker problems, including failure to issue a recall or to repair ore replace the refrigerators.

How do I manually reset my ice maker? ›

Unplug the machine and wait 10 seconds. Plug the machine back in and press the ON button. You should see a blue light appear, letting you know that the machine has been reset.

How do I reset my French door ice maker? ›

Leave the refrigerator unplugged for 5 minutes. This will allow the ice system to reset. After 5 minutes, replug the refrigerator and turn the switch back on. This should cause the ice maker to start working again.

Can you adjust the ice maker on a Samsung refrigerator? ›

Press and hold "Freezer" button and "Power cool" (the middle button on left, and upper on right) - hold them simultaneously for 12 seconds, and the control will enter an adjustment mode.

How do you fix a slow ice maker? ›

Lower the Freezer Temperature

The most common cause of a slow ice maker is that the freezer temperature is not cold enough, so the ice takes longer to form. For an ice maker to work correctly, it requires a freezer temperature between 0 and 5 degrees Fahrenheit.

Is there a recall on Samsung refrigerator ice makers? ›

Samsung and the Consumer Product Safety Commission haven't issued a recall on the refrigerators. A spokesperson for the commission said in an email, "We cannot discuss if we plan to recall a product or not." Samsung also faces a class action lawsuit alleging the ice makers are defective.


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